If something does not go the way you think it should, or if something is bothering you about how you are treated, or about the services you receive, we want you to talk with staff about it. Begin by talking with the house director or the administrator of the house. If you still are not happy about the situation, or want something to change for you, you can make a grievance.

You may register your complaint/grievance either in writing or verbally. You may at any time request a Complaint/Grievance form from facility staff.

All complaints/grievances brought to the attention of this facility will receive attention in regards to the nature of the complaint/grievance within the next three (3) working days.

If a resolution is not possible during that time frame, the facility staff will let you know when you should expect a resolution or response.

If the results of this investigation conducted by the facility staff do not resolve your complaint, you or your guardian/advocate next have the right to contact the facility Administrator/Operations Manager, then the home owner, and finally the Illinois Department of Public Health if you live in an ICF/DD home, or the Illinois Department of Mental Health if you live in a CILA home.

This is in accordance with the Nursing Home Care Reform Act of 1979 (Public Act 81-223), Section 3-209 (2)

All written complaints will be investigated by the Administrator and will be forwarded to the Regional Office of the Illinois Department of Public Health.

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